1. What payment methods do you accept?
We accept Visa, Mastercard, Amex, Discover, Diners Club, Shop Pay, Google Pay, Union Pay, Maestro, PayPal, and Apple Pay. All prices are listed in GBP.
2. Is my payment information secure?
Absolutely. We use Secure Sockets Layer (SSL) technology to encrypt sensitive information like passwords and credit card numbers during your online transactions. Your card information is never accessible to us, and we only see your billing details, shipping information, and the last four digits of your card.
3. How long does delivery take?
Our standard delivery time is typically 3–7 business days after order processing. You’ll receive tracking information as soon as your order ships.
4. Can I track my order?
Yes! Once your order has been shipped, we’ll send you a tracking number via email, which you can use to monitor your delivery status.
5. Do you ship internationally?
Currently, we only ship within the UK. We are working on expanding to other regions soon!
6. What is your return policy?
If you’re not completely satisfied with your purchase, you may return eligible items within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. For details, please refer to our Refund Policy.
7. Can I change or cancel my order?
We aim to process orders quickly, so changes or cancellations may not be possible once your order is confirmed. Please contact us at support@ridenations.com as soon as possible, and we’ll do our best to assist you.
8. What if I receive a damaged or incorrect item?
We’re sorry for any inconvenience! If you receive a damaged or incorrect item, please contact us at support@ridenations.com with your order number and photos of the issue. We’ll resolve it promptly.
9. How can I contact customer service?
For assistance, please email us at support@ridenations.com, and our team will respond as soon as possible.