We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened in its original packaging or have never been used.
To start a return, please contact us at support@ridenations.com. Returns should be sent to the following address:
Address: 1 Coldbath Square London Farringdon EC1R 5HL Romania
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@ridenations.com.
RETURN METHOD:
Your option to send us your return: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
- Defective Products – Download and Print
- Customer Remorse – Customer Responsibility
OUR FEES FOR RETURNS OR REFUNDS (UNITED STATES)
Damages and Issues (Defective Products)
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We’ll evaluate the issue and make it right. For defective products, returns are fully free. This means your shipping fee is $0.00, and the restocking fee is $0.00.
For Customer Responsibility (Remorse)
If you ordered the wrong item or no longer need the product, please contact us immediately. For customer remorse returns, you are responsible for the actual cost of return shipping. The restocking fee is $0.00.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have and make a new purchase once the return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund is approved. If approved, we’ll process the refund to your original payment method within 10 business days. Please note it may take some time for your bank or credit card company to post the refund.
Address: 1 Coldbath Square London Farringdon EC1R 5HL Romania
Working Hours: 9:00 AM to 5:00 PM (Monday – Saturday)
Email: sales@ridenations.com